Privacy Policy

Who Controls Your Data

Prime Casino Online is the data controller responsible for processing your personal information. Our primary contact details are available in the website footer. We are committed to protecting your privacy in accordance with applicable data protection regulations.

This policy explains what information we collect, how we use it, how long we keep it, and your rights regarding your data.

Information We Collect

We collect information in several categories:

Registration Information:

  • Full name
  • Email address
  • Date of birth
  • Address and contact details
  • Government-issued identification documents
  • Phone number

Financial Information:

  • Payment method details (processed securely by payment providers)
  • Deposit and withdrawal history
  • Transaction amounts and dates

Technical Information:

  • IP addresses and device identifiers
  • Browser type and version
  • Pages visited and time spent
  • Clickstream data
  • Device information (operating system, hardware)

Account Activity:

  • Login history and timestamps
  • Gameplay records
  • Account settings and preferences
  • Communication with support

We do not intentionally collect sensitive data (health, genetic, biometric) unless explicitly required by law.

How We Use Your Data

We process your information for these purposes:

Service Delivery:

  • Creating and maintaining your account
  • Processing deposits and withdrawals
  • Delivering games and platform features
  • Providing customer support

Legal and Compliance:

  • Verifying your age and identity (Know Your Customer requirements)
  • Detecting and preventing fraud and money laundering
  • Complying with regulatory obligations
  • Responding to legal requests from authorities

Security:

  • Monitoring for abuse and suspicious activity
  • Protecting against hacking and unauthorised access
  • Securing our systems and networks

Analytics and Improvement:

  • Analysing user behaviour and platform usage
  • Improving game features and user experience
  • Fixing bugs and optimising performance

Marketing (where permitted):

  • Sending promotional offers and updates (only if you've consented)
  • Communicating about new games or features

You can withdraw consent for marketing communications at any time.

Legal Basis for Processing

We process your data based on:

  • Contract: Information necessary to provide our services
  • Legal Obligation: Age verification, anti-money laundering, regulatory compliance
  • Legitimate Interest: Fraud prevention, security, platform improvement, compliance
  • Consent: Marketing communications (only where you've opted in)

We do not process data solely on the basis of automated decision-making that significantly affects you.

Data Retention

We retain your information as follows:

  • Active Accounts: Personal and account data retained while your account is open
  • Inactive Accounts: Data retained for the period specified in applicable regulations (typically 5–7 years for financial records)
  • After Account Closure: Transaction records retained for regulatory compliance; personal data deleted where no longer required, except where law requires longer retention

Payment processors retain transaction data according to their own policies and banking regulations.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies:

Essential Cookies: Required for platform functionality, login, and security. Cannot be disabled without losing access.

Preference Cookies: Remember your settings and language preferences.

Analytics Cookies: Track usage patterns to improve our service. Data is anonymised when possible.

Most browsers allow you to control or disable cookies through settings. Disabling essential cookies will prevent normal platform use. You can manage your cookie preferences through our cookie notice on first visit.

Sharing Your Data

We do not sell your personal data. We may share information with:

Service Providers:

  • Payment processors and banks (for transactions)
  • Hosting providers (for platform infrastructure)
  • Customer support platforms
  • Analytics services
  • Compliance and fraud prevention vendors

All processors are contractually obliged to protect your data and use it only for specified purposes.

Legal Requirements:

  • Law enforcement and government agencies (when required by law)
  • Regulatory authorities (licensing and compliance bodies)
  • Courts and legal proceedings

Business Transfers: If Prime Casino Online is acquired or merged, your data may be transferred as part of that transaction. We will notify you of significant changes.

International Data Transfers

Your information may be processed in multiple countries. Where data is transferred internationally, we implement safeguards including standard contractual clauses and adequacy decisions.

By using our platform, you consent to your data being processed internationally where necessary to deliver our services.

Your Data Protection Rights

You have the following rights:

Right to Access: Request a copy of all personal data we hold about you.

Right to Rectification: Correct inaccurate or incomplete information.

Right to Erasure: Request deletion of your data (subject to legal retention requirements).

Right to Restrict Processing: Limit how we use your information.

Right to Object: Opt out of specific processing (e.g., marketing).

Right to Portability: Receive your data in a structured, portable format.

Right to Lodge a Complaint: Contact your data protection authority if you believe your rights are violated.

To exercise these rights, contact us through our contact page with a clear request. We will respond within the timeframe specified by applicable law (typically 30 days).

Account Closure and Data Deletion

Closing your account does not automatically delete all data. We retain transaction records and identification documents for regulatory compliance (typically 5–7 years).

You can request deletion of non-essential personal data after account closure, subject to legal requirements. Contact us to discuss what can be deleted and what must be retained.

Updates to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or regulations. Changes will be posted on this page with the updated date.

Significant changes will be communicated via email to your registered address. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this policy or wish to exercise your rights, use our contact page. For formal data subject requests, provide clear details of your request and we will confirm receipt and next steps.

Your privacy is important to us. We are committed to transparent, lawful data handling and responding promptly to any concerns.